NEWS RELEASE APRIL 17, 1998 NEW SUPPORT OPTIONS FOR SOLID CUSTOMERS Solid Information Technology Ltd has enhanced its technical support model to better match the support offering to the various customer types. Solid now announces their new support package options available to the company's new customers and partners. Solid Express Sales customers can obtain a cost-efficient annual support package while Partners operating with Solid through the web have their own tailored set of services included in the Partner package. Distribution Partners with high volumes have their dedicated support team and more direct contact with our technical services personnel. While the above options are subject to annual fees, Solid retains a large number of free services to all users: for example, Solid manuals, FAQs, and information on integrating various development tools with SOLID Server are available free of charge to all customers and visitors to Solid's web site. Solid's technical support during the 30-day evaluation period also continues to be a free service. "As the number of Solid users keeps rapidly growing and our customer profile is evolving with this growth, these new support options will better meet the different needs of our customers," says Mr. Kyösti Laiho of Solid Information Technology, and continues: "The key concept of our technical support, proactively providing a large amount of information free of charge to all professional software developers, will remain the same also in future. On top of the free support, we want to guarantee additional support services such as answering questions, solving technical issues, providing training, consulting etc. to all those customers that subscribe to a support contract." More information about the new
technical support concepts and options can be found at: Further Information Solid Information Technology Ltd SOLID Server is a trademark and the Solid logo is a registered trademark of Solid Information Technology Ltd.
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