
SOLID
SUPPORT PACKAGE OPTIONS
Our technical support package options
here include the Free
Support Services, the Evaluation Support
Services, and the Express Sales
Customer Support.
The Partner level support packages are
discussed on the Partner Support page.
1. Free
Support Services
All users of Solids
products may make use of certain free electronic support
services. Solids web site gives free access to all
product manuals, FAQs, technical notes, and more.
In addition, Solid's web site offers information related
to specific programming techniques and programming tools
as well as a set of free database tools to download.
Users are free to join the non-moderated solid-list
discussion forum hosted by Solid where they can share
experiences and ask questions from fellow users. To
access our Free Support Services, return to the Technical Support main page.
2. Evaluation
Support Services
Solid offers free technical
support to evaluators of Solid products. In addition to
the wealth of technical tips and techniques on our web site, we respond to technical
questions over e-mail at evalsupp@solidtech.com. The service is free of charge during the
30-day evaluation period.
3.
Express Sales Customer Support
This support is intended for
Express Sales Customers who have purchased a SOLID
license such as SOLID Server or SOLID Web
Engine. For example, end-users with or without
in-house development, self-employed developers, small
software houses, and educational institutions are welcome
to subscribe to this service.
For an annual fee of USD 995, you
receive:
- access to the Solid Electronic
Support Network (excluding potential partner-only
information)
- maintenance updates
- the right to submit 5 support
requests per year
Support requests shall be submitted
electronically to the Solid web site or by e-mail. They
are acknowledged within 36 hours, and feedback is given
within 10 workdays. A maximum of 2 hours will be used per
support request. Additional requests or work is charged
at USD 150 per hour.
The first annual fee is invoiced when the customer
subscribes to the support. Subsequent annual fees are
billed each year in the same month,that is, the annual
fee always covers 12 full months of support.
Subscribing to the Support for Express
Sales Customers is very easy; first read the Solid Software Support
Agreement 01/1998, and then
fill in the form to subscribe to the
support. Solid will soon after confirm your subscription,
inform you about your support id for the support
requests, and agree on the user name/password combination
for accessing the Solid Electronic Support Network.
Subscribe to Express Sales Customer Support now.
Go to the Partner
Support page.
Read the Support
Services FAQ.
Return to the Technical
Support main page.

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