Solid Technical Support

SOLID TECHNICAL SUPPORT

Read about our Technical Support concepts and available support package options. To access the support services directly, select one of the topics below:

1. Free Support Services
SOLID Software FAQ - browse frequently asked questions and answers
Online Manuals - read and search the manuals or download your own copy
Technical Notes - get tips on 4GL tools, OS-specific features etc.
SOLID Technical Facts - discover the technology power behind Solid
Solid-list – for more information on this non-moderated mailing list send mail to solid-list-request@solidtech.com

2. Support for SOLID Server Evaluators
Email to evalsupp@solidtech.com – your technical questions are answered free of charge for the 30-day evaluation period
Email your commercial questions to info@solidtech.com
Use Solid Express Sales to purchase runtime licenses

3. Support for Express Sales Customers with a Support Contract
(requires valid user name / password):
Solid Electronic Support Network – a set of specially designed support services for customers with a valid support contract.

4. Support for Partners
(requires valid user name / password):
Partner Helpdesk - support services for Partner Program members only.

Subscribing to our Express Sales Customer Support is very easy; first read the Solid Software Support Agreement 01/1998, and then subscribe to the support.
Also take a look at the Support Services FAQ for most frequently asked questions.